Refund Policy
Last updated: May 21, 2026
Last updated: May 21, 2026
Refund eligibility depends on the service purchased, activation status, third-party costs and the reason for cancellation. Customers should review plan details before purchase.
Shared hosting and similar recurring hosting plans may be eligible for refund when requested within the applicable refund period and where no abuse, policy violation or excessive resource usage has occurred.
Domain registrations, renewals, transfers, SSL certificates, licenses, setup fees, custom development, digital marketing work, dedicated resources, cloud usage, third-party charges and completed professional services are generally non-refundable.
Renewal fees are generally non-refundable once the renewal is processed or the service term has started. Customers are responsible for cancelling services before renewal if they do not want to continue.
No refund is provided for services suspended or terminated due to spam, phishing, malware, illegal content, abuse, non-payment, chargeback misuse, or breach of KBNC terms.
Approved refunds are normally returned through the original payment method where possible. Bank, gateway or payment provider processing timelines may vary.
To request a refund, email [email protected] with the order number, service name, registered email address and reason for cancellation.
For refund questions, call +91 1169272602 or email [email protected].